Web2Phone vs Basin
Basin is a popular form backend used to collect website form submissions, especially on static sites and modern web builds. Web2Phone is a strong Basin alternative if your priority is seeing new enquiries quickly — because it delivers form submissions as WhatsApp notifications, with optional email delivery too.
Free plan includes monthly limits for email and WhatsApp delivery. Paid plans include unlimited email. See pricing for current limits.
The real difference: WhatsApp notifications
Both tools help you handle website form submissions without running your own form-processing backend.
The biggest difference is what happens after a form submission arrives.
Web2Phone focuses on fast visibility: it can deliver submissions to WhatsApp, and it can also deliver to email. If WhatsApp delivery fails, it falls back to email. If email delivery also fails, the submission is kept in your dashboard as queued/failed.
What Web2Phone includes
- WhatsApp notifications for form submissions
- Optional email delivery (unlimited on paid plans)
- Automatic fallback: WhatsApp → Email → Dashboard (queued/failed)
- Domain allow-listing (per form) + rate limiting
- Successful submissions are deleted after delivery (data minimisation)
Quick summary: Web2Phone vs Basin
| Feature | Web2Phone | Basin |
|---|---|---|
| WhatsApp notifications | ✅ | Not a primary feature |
| Email delivery | ✅ Optional (paid plans: unlimited) | ✅ Available (depending on plan/workflow) |
| Dashboard visibility | Queued + failed submissions | Varies by product/workflow |
| Spam reduction | Domain allow-listing + rate limiting + embed script checks | Varies by product/workflow |
| Setup | HTML form + Web2Phone embed snippet | HTML form + Basin configuration |
| Best fit | Businesses that want WhatsApp visibility | General-purpose form backend workflows |
Note: Basin features and pricing can change over time. Always verify details on Basin’s official site.
When each one makes sense
When Web2Phone is better
- You want WhatsApp notifications for enquiries
- You want WhatsApp + email delivery options
- You want fallback behaviour if delivery fails
- You want to see queued/failed submissions in one place
When Basin is a great choice
- You want a general-purpose form backend
- You’re happy routing submissions through your existing workflow
- WhatsApp notifications are not important for your use case
Bottom line
If WhatsApp notifications matter, Web2Phone is built for that. If you want a general form backend and your workflow is already working, Basin can be enough.
How to switch from Basin to Web2Phone
Switching is quick: keep your form design and connect it to Web2Phone instead.
Create a Web2Phone form
Sign up and create a form in your dashboard.
Copy the embed snippet
Add the snippet to your page to handle submission behaviour.
Remove Basin handling
Stop routing submissions through Basin and use Web2Phone for delivery.
Test & go live
Submit a test form and confirm delivery.
FAQ: Basin vs Web2Phone
Is Web2Phone a good alternative to Basin?
It can be, especially if you want WhatsApp notifications for enquiries. If your existing Basin workflow already fits your needs, Basin may be enough.
Does Web2Phone still deliver to email?
Yes. You can enable WhatsApp delivery, email delivery, or both per form. Paid plans include unlimited email.
What happens if WhatsApp delivery fails?
Web2Phone falls back to email. If email delivery also fails, the submission is kept in your dashboard as queued/failed.
Do I have to rebuild my form?
No. You keep your existing HTML form design. Web2Phone handles receiving the submission and delivery behind the scenes.
Do customers need WhatsApp?
No. Customers submit your form normally. WhatsApp is only for the notifications you receive.
What if I hit my WhatsApp limit?
WhatsApp delivery depends on your plan limits. You can upgrade at any time. Email delivery can still be enabled depending on your plan settings.