Web2Phone vs Formspree, Formkeep, Basin & Getform
Most form backends send submissions to email. Web2Phone is built to deliver enquiries to WhatsApp so service businesses can reply faster.
This page compares the practical differences between Web2Phone and popular email-first form backends — and helps you choose the right tool based on how your business actually responds to enquiries.
Free plan: 25 emails + 3 WhatsApp • No credit card required
Quick summary
- ✅ WhatsApp delivery is the main differentiator
- 📧 Competitors are primarily email-first
- ⚡ Web2Phone is designed for urgent-response workflows
- 🧯 Web2Phone includes email fallback if WhatsApp fails
- 📱 Want WhatsApp-focused options? Read our WhatsApp forms guide →
The problem with email-only form backends
Formspree, Formkeep, Basin, and Getform can be great products — especially for developer projects and general enquiry handling.
But if you’re a tradesperson or service business, you’re not watching an inbox all day. You’re on-site, driving, or with a customer.
If a lead sits in email for hours, you don’t just lose speed — you lose the job.
Typical email-first scenario
- Late night: customer submits an urgent enquiry
- Instant: email notification is sent
- Hours later: you notice it between jobs (or next morning)
- Result: customer already booked someone else
Quick comparison: Web2Phone vs other form backends
At a glance, most providers solve “send my form to email”. Web2Phone adds “send my form to WhatsApp” with a fallback path when delivery fails.
| Feature | Web2Phone | Formspree | Formkeep | Basin | Getform |
|---|---|---|---|---|---|
| WhatsApp notifications | ✅ | ❌ | ❌ | ❌ | ❌ |
| Email notifications | ✅ Unlimited (paid) | ✅ Yes | ✅ Yes | ✅ Yes | ✅ Yes |
| Delivery fallback path | WhatsApp → Email → Dashboard | Email only | Email only | Email only | Email only |
| Dashboard storage | Queued + failed only | Varies by provider | Varies by provider | Varies by provider | Varies by provider |
| Spam protection | Honeypot + rate limiting + domain allow-list | Varies by provider | Varies by provider | Varies by provider | Varies by provider |
| GDPR handling | Successful submissions auto-deleted | Varies by provider | Varies by provider | Varies by provider | Varies by provider |
| Setup time | ~5 minutes | Typically minutes | Typically minutes | Typically minutes | Typically minutes |
| Best for | Trades & urgent-response | General email forms | Agencies / teams | Side projects | Developers |
Note: competitor features and pricing change frequently. This comparison focuses on the structural difference: WhatsApp-first delivery vs email-first delivery.
If you're specifically researching WhatsApp-focused tools, also read: Best Form Tools for WhatsApp Notifications.
Why Web2Phone wins for service & urgent-response businesses
1) WhatsApp delivery that gets seen
Email can be slow, buried, or checked infrequently. Web2Phone is built to put enquiries in front of you quickly via WhatsApp — ideal when response time decides whether you win the job.
2) Built around real workflows
Web2Phone is designed for people whose phone is their office: trades, service businesses, and on-call teams. It’s not just “receive a form” — it’s “reply and book the job fast”.
3) Clear plan limits for WhatsApp
WhatsApp delivery is included in your plan with a monthly allowance. If you hit the allowance, you can fall back to email delivery or upgrade — without breaking your forms.
Web2Phone vs each provider
Web2Phone vs Formspree
Widely used, primarily email-first
If you just want email notifications, Formspree can be a straightforward option. If you want WhatsApp delivery without wiring external automations, Web2Phone is built for that.
Web2Phone advantage: WhatsApp delivery + automatic email fallback + queued/failed visibility in your dashboard.
Web2Phone vs Formkeep
Often used by agencies and multi-project teams
Formkeep is often chosen for managing multiple projects with an email workflow. Web2Phone is focused on fast lead response through WhatsApp delivery.
Web2Phone advantage: Better fit when leads are time-sensitive and you need alerts on your phone, not just in email.
Web2Phone vs Basin
Lightweight option for static sites
Basin is often picked for simple static sites where email delivery is enough. If missing an enquiry costs revenue, WhatsApp delivery changes the game.
Web2Phone advantage: Built for business response speed, with fallbacks when delivery fails.
Web2Phone vs Getform
Developer-friendly workflows
Getform is often used by developers who want webhooks and integrations. Web2Phone is focused on getting leads seen and answered fast via WhatsApp.
Web2Phone advantage: WhatsApp-first delivery without requiring you to build or maintain extra glue.
Technical, security & data handling
Fast implementation
- Simple HTML + embed script
- No backend coding required
- Works with most platforms that allow HTML
- Typical setup: minutes
Spam & abuse controls
- Honeypot fields (handled by the embed script)
- Rate limiting to reduce automated abuse
- Domain allow-list to prevent unauthorised form usage
- Server-side validation on submissions
Reliability & fallbacks
- WhatsApp → Email fallback if WhatsApp fails
- Dashboard storage if WhatsApp + email fail
- Queued + failed submissions visible in dashboard
- Successful submissions auto-deleted from the database
Frequently asked questions
Can I test Web2Phone before switching?
Yes. Use the free plan to connect a test form and confirm WhatsApp delivery works for your workflow.
What happens if I exceed my WhatsApp limit?
If you hit your monthly WhatsApp allowance, Web2Phone falls back to email-only delivery. You can upgrade any time.
Do customers need WhatsApp?
No. Customers submit your form as normal. WhatsApp is only used for delivering notifications to you or your team.
Is Web2Phone good for non-urgent enquiries?
Yes — but it’s especially valuable when speed matters: callouts, bookings, quotes, and time-sensitive support.