Privacy Policy
Last Updated: October 27, 2025
1. Introduction
Welcome to Web2Phone (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our SaaS contact form backend service.
2. Information We Collect
2.1 Account Information
- Name and email address
- WhatsApp phone number
- Payment information (processed securely through our payment provider)
- Business details and company name
2.2 Form Submission Data
- Contact form submissions from your website visitors
- Names, email addresses, phone numbers, and messages submitted through your forms
- IP addresses and timestamps of form submissions
2.3 Technical Information
- Browser type and version
- Device information
- Usage data and analytics
- Cookies and similar tracking technologies
3. How We Use Your Information
We use your information to:
- Provide and maintain our service
- Forward form submissions to your WhatsApp and email
- Process payments and manage subscriptions
- Send service updates and technical notices
- Improve our platform and develop new features
- Prevent fraud and ensure platform security
- Comply with legal obligations
5. Data Retention
- Account data is retained while your account is active
- Form submission data is retained for 90 days unless you request deletion
- Backup data may be retained for up to 30 additional days
6. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to processing
- Data portability
- Withdraw consent at any time
To exercise these rights, contact us at support@web2phone.co.uk.
7. Security
We implement appropriate technical and organizational measures to protect your data, including:
- Encrypted data transmission (SSL/TLS)
- Secure server infrastructure (VPN-based hosting)
- Regular security audits
- Access controls and authentication
8. International Data Transfers
Our services are primarily provided in the U.K. and U.S. If you access our service from other regions (Australia, New Zealand, Canada), your data may be transferred internationally. We ensure appropriate safeguards are in place.
9. Children’s Privacy
Our service is not intended for users under 16 years of age. We do not knowingly collect data from children.
10. Changes to This Policy
We may update this privacy policy periodically. We will notify you of significant changes via email or through our platform.
11. Contact Us
For privacy-related questions or concerns:
- Email: support@web2phone.co.uk
12. Data Protection Officer
For GDPR-related inquiries, contact our Data Protection Officer at support@web2phone.co.uk.
Jurisdiction: This privacy policy is governed by the laws of the United Kingdom and complies with GDPR requirements.